See NYAI working

1 · What the citizen said

I am Sukhiya Bai Gond, 61, a widow in Semaria Kalan village, District Jabalpur. Our household has an Antyodaya ration card for 35 kg of grain a month from Fair Price Shop No. 14. Since November 2025 my fingerprints fail on the ePoS machine and the dealer has given us no grain for four months. I bought grain for about Rs 3,900 and borrowed Rs 6,000 from a moneylender.

Captured 2026-09-20 · answered by gemini-3.8-flash · final action human review

2 · How it was worked out

Seven stages, each one bounded and timed. The model handles language; everything that decides something is deterministic.

1. PRCPerceive · 1mslanguage=en, urgency=normal, 7 signal(s), 69 word(s)
2. RSNReason · 2633mscategory=pds_nfsa, 8 hit(s), 5 source(s), lexical=13, vector=16
3. PLNPlan · 0msclassify → eligibility → guidance. Classify against 8 retrieved knowledge-base entries; assess eligibility for "pds_nfsa"; ground guidance in the retrieved sources.
4. EXEExecute · 7958msclassified as "pds_nfsa", eligibility=true, guidance in 4 step(s), model=gemini-3.8-flash
5. RFLReflect · 0msok=true, confidence=0.95
6. ADPAdapt · 0mshuman_review — Time-sensitive or flagged for review, but not an emergency.
7. METMeta-learn · 0msrun not recorded

3 · Issue classification

Denial of monthly Antyodaya foodgrains due to ePoS biometric authentication failure

Facts recorded (9)

• The citizen is Sukhiya Bai Gond, a 61-year-old widow residing in Semaria Kalan village, Jabalpur district.
• The household holds an Antyodaya ration card entitled to 35 kg of grain per month.
• The ration is assigned to Fair Price Shop No. 14.
• Her fingerprints have failed to authenticate on the ePoS machine since November 2025.
• The dealer has denied grain to the household for four months.
• She has spent approximately Rs 3,900 to purchase grain and borrowed Rs 6,000 from a moneylender.
• Amount mentioned: ₹3,900
• Amount mentioned: ₹6,000
• Date mentioned: November 2025

4 · Free legal-aid eligibility

May qualify for free legal aid

You qualify on this ground, and it does not depend on income: Woman or child.

Take your ration card, Aadhaar and any documents about the problem to your District Legal Services Authority, or call 15100.

This is a preliminary assessment, not a legal determination. The District Legal Services Authority confirms eligibility.

5 · Legal guidance

Under the National Food Security Act, 2013, your Antyodaya card provides a rights-based entitlement to subsidised foodgrains under the Targeted Public Distribution System. Specific fallback rules or compensation procedures for biometric authentication failures are not assumed here and must be checked against current official instructions, so a legal-aid volunteer will help you with the next steps.

1. 1Gather your ration card detailsKeep your Antyodaya ration card details, household category, and Fair Price Shop No. 14 details ready for the complaint.
2. 2Document the denial historyRecord the authentication failure dates since November 2025, transaction attempts, and any grievance acknowledgement receipts you have received.
3. 3Verify local biometric fallback proceduresBecause specific biometric exception rules are not covered in this guide, applicable official PDS instructions for Jabalpur district must be obtained with legal assistance.
4. 4Seek District Legal Services Authority helpFind the official State Legal Services Authority directory entry for Jabalpur district to connect with legal aid support.

You can connect with a human legal-aid volunteer through your local District Legal Services Authority in Jabalpur for direct assistance with your ration denial.

6 · Draft complaint

Complaint Regarding Denial of Antyodaya Ration due to Biometric Failure

Addressed to The District Supply Officer

To,
The District Grievance Redressal Officer / Food & Civil Supplies Authority,
District Jabalpur,
Madhya Pradesh.

Subject: Complaint regarding denial of food grain entitlement under the National Food Security Act, 2013.

Respected Sir/Madam,

I am Sukhiya Bai Gond, a 61-year-old widow residing in Semaria Kalan village, District Jabalpur. My household holds an Antyodaya ration card entitled to 35 kg of grain per month, assigned to Fair Price Shop No. 14.

Since November 2025, my fingerprints have repeatedly failed to authenticate on the ePoS machine at the fair price shop. On account of this technical failure, the dealer has denied our household our entitled grain for four months.

Because our monthly ration was stopped, I was forced to spend approximately Rs 3,900 to buy grain to survive, and I have had to borrow Rs 6,000 from a moneylender.

Under the provisions of the National Food Security Act, 2013, our household is entitled to receive this monthly grain. I request your prompt intervention to address the biometric authentication issue, enable alternative verification, and arrange the release of our monthly entitlement.

Yours faithfully,

__________________________________
(Sukhiya Bai Gond)
Village Semaria Kalan, District Jabalpur, Madhya Pradesh
Ration Card Number: ____________________

No authority has received this. It is a prepared draft the citizen reviews with a legal-aid volunteer before filing.