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Consumer complaints

A defective product or a service that failed you

The National Consumer Helpline resolves many complaints before they reach a forum. Start there, and keep every acknowledgement.

How a consumer complaint works

  1. 1Complain to the seller firstPut your complaint in writing (email is fine) and keep a copy. A dated record of asking is the first thing a forum looks for.
  2. 2Register on the National Consumer HelplineCall 1915 or file on consumerhelpline.gov.in. It is a pre-litigation mediation route, and many complaints are settled here.
  3. 3Approach a Consumer Commission if unresolvedIf the matter is not resolved, you can file before the District Consumer Disputes Redressal Commission for your area.

To draft the complaint itself, describe your problem in the chat and use “Generate complaint”. The draft and its download are free.

Official routes

Curated numbers and portals. Nothing here files a complaint for you.

  • National Consumer HelplineRegister a consumer complaint before going to a Consumer Commission.1915
  • National Consumer Helpline portalOnline registration, tracking and document upload.Open
  • NALSA Legal Aid HelplineFree legal aid, in your language. Ask for your District Legal Services Authority.15100
  • District Legal Services Authority (DLSA)The district office that assigns a free lawyer. Take your documents there.Open
  • CPGRAMS public grievance portalFor a complaint against a government department. You get a registration number to track it.Open